Privacy Policy - Apex Guard Pest Control

Our Privacy Policy

Effective date: October 8, 2025
Website: https://apexguardpestcontrol.com/

Apex Guard Pest Control (“we,” “us,” or “our”) respects your privacy and is committed to protecting your personal data. This Privacy Policy explains what personal information we collect, how we use and protect it, with whom we share it, and your rights in relation to that data. This policy applies to personal data collected through our website, by phone, in person, or through any other direct contact when you request our pest control services in Pakistan.

1. Scope & Acceptance

By using our website or requesting services from Apex Guard Pest Control, you accept the terms of this Privacy Policy. If you do not agree, please do not use our website or provide us with personal information.

2. Information We Collect

We collect information that helps us deliver services, process requests, and improve our service. Types of information include:

A. Personal Information (identifying data)

Full name, postal address, billing/delivery address.
Phone number(s) and email address.
National ID or other identification only where required for contractual or regulatory reasons.
Payment details when you pay online (note: we do not store full card numbers — see “Payment & third parties” below).

B. Service-related information

Service address, property details, description of pest problem, photos you provide, service history and notes, inspection reports.

C. Online & Technical Information

IP address, device and browser information, pages visited, referrer URL, and analytics/cookie data.
Location data when provided by you or inferred from your IP/address for booking and routing.

D. Marketing & Communications

Preferences for receiving updates, consent preferences, and responses to our marketing outreach.

3. How We Collect Information

Information you give us directly via contact forms, booking forms, email, phone calls, or in-person consultations.
Automatically through cookies and website analytics when you visit apexguardpestcontrol.com.
From third parties such as service providers, partners, or publicly available sources when necessary to validate information or provide a service.
From supply-chain or payment providers for invoicing and payment processing.

4. How We Use Your Information

We use personal information for the following legitimate purposes:

To provide, manage, and deliver pest control services, inspection reports, treatment plans, and follow-ups.
To process payments, invoices, refunds and claims.
To schedule and dispatch technicians, and for routing and logistics.
To communicate with you about bookings, service updates, reminders, support requests, and warranty follow-ups.
To improve our services, maintain records, and perform internal reporting and analytics.
To send marketing communications where you have consented; and to honor opt-outs when requested.
To comply with legal or regulatory requirements, or to respond to lawful requests by public authorities.

5. Legal Basis & Consent

Where applicable, we rely on:

Contractual necessity (to perform services you request).
Consent (e.g., for marketing communications and certain cookies).
Legitimate interests (improving services, fraud prevention, customer support), balanced with your privacy rights.
Legal obligations where required by law.

6. Sharing & Disclosure

We may share your personal information with:

Service providers and sub-contractors (e.g., payment processors, scheduling software, CRM, analytics providers, cloud hosting) to deliver services. They process data on our behalf and are contractually bound to protect it.
Professional advisors and insurers (legal, accounting, insurance) as needed.
Government, regulatory authorities, or law enforcement when required by law.
Business transfers — in the event of a merger, acquisition, reorganization, or sale, data may be transferred; we will require the new owner to respect this Privacy Policy.
With your consent or at your direction (for instance, if you ask us to share reports with a property manager).

We do not sell personal data to third parties for marketing purposes.

7. International Transfers

Some service providers we use may be located outside Pakistan. When personal data is transferred internationally, we put in place appropriate safeguards (contracts, security measures) and only transfer data as permitted under applicable law.

8. Cookies, Tracking & Analytics

Our site uses cookies and similar technologies to operate the site, improve experience, and analyze usage. Types include:

Essential cookies (required for site functionality).
Performance & analytics cookies (to measure and improve site performance).
Functional cookies (store preferences).
Advertising/targeting cookies (only used with consent to show relevant communications).

You can manage cookie preferences through the cookie banner or your browser settings. Disabling non-essential cookies may limit some website features.

9. Payment Information & Security

If you make payments, we use reputable third-party payment processors. We do not store full credit card details on our servers. Payment processors store and process payment details according to their own privacy and security practices. Always review the payment provider’s terms. We employ reasonable administrative, technical and physical safeguards to protect data, but no method of transmission over the internet is 100% secure.

10. Data Retention

We retain personal data as long as necessary to fulfill the purposes described (service provision, billing, warranties, legal compliance). Typical retention periods: service records and invoices — minimum 3 to 7 years depending on local tax and commercial law requirements; marketing data — until you opt out; support records — up to 2–3 years unless otherwise needed.

11. Your Rights

Subject to applicable law, you may have rights to:

Access the personal data we hold about you.
Request correction of inaccurate or incomplete data.
Request deletion or restriction of processing in certain circumstances.
Object to processing (including direct marketing).
Request portability of certain data you provided (structured, machine-readable).
Withdraw consent where processing is based on consent.

To exercise your rights, contact us using the details below. We may need to verify your identity before responding. We will respond within applicable legal timeframes.

12. How to Opt-Out or Manage Preferences

Marketing: Click the “unsubscribe” link in marketing emails, or contact us.
Cookies: Adjust settings in the cookie banner on our website or through browser controls.
Service communications: You can ask to change communication preferences at any time via our contact channels.

13. Children

Our services are intended for adults and property owners/operators. We do not knowingly collect personal information from children under 13. If you believe we have collected data from a child, contact us and we will take prompt steps to delete it.

14. Third-Party Links & Social Media

Our website may link to third-party sites or integrate social media. This Privacy Policy does not apply to those sites. We encourage you to read their privacy policies before using them.

15. Security Measures

We implement reasonable technical and organizational measures (encryption, access controls, staff training) to protect personal data against unauthorized access, loss, disclosure or alteration. Despite safeguards, we cannot guarantee absolute security. In the event of a data breach that materially affects your rights, we will take appropriate steps in accordance with applicable law.

16. Complaints & Dispute Resolution

If you have concerns about our privacy practices, please contact us first so we can try to resolve the issue:

Apex Guard Pest Control
Website: https://apexguardpestcontrol.com/
Email: info@apexguardpestcontrol.com
Phone: +92-[insert phone number]
Address: [Insert business address]

If you remain dissatisfied, you may lodge a complaint with applicable regulatory authorities in Pakistan.

17. Changes to This Policy

We may update this policy to reflect changes in our practices or legal requirements. When we make material changes, we will post a new effective date on this page and, where appropriate, notify you (for example, by email or website banner). Please review this page periodically.

18. Governing Law

This Privacy Policy is governed by the laws of Pakistan. Any disputes shall be subject to the competent courts in Pakistan, except where mandatory law provides otherwise.

19. Disclaimer

This document is intended as a clear and practical privacy policy for customers and visitors. It does not constitute legal advice. For legal compliance tailored to your exact business processes (especially with respect to Pakistani data protection law or cross-border transfers), consult a qualified attorney.